Delivery, Cancellation & Refund Policy
How digital plan activation, renewal, cancellation and refund requests work.
Nature of delivery
Tusula plans provide a digital subscription service; no physical product or shipment is delivered. Access is attached to the account and workspace used during purchase.
Activation time
After a successful payment confirmation, the selected plan is normally activated electronically without physical delivery. Temporary provider, bank or security reviews may delay activation; the current status is shown in the account.
Monthly and yearly plans
Growth and Scale can be purchased monthly or yearly. The price, currency, taxes, billing period and included limits displayed immediately before payment apply to that order.
Renewal and cancellation
A recurring subscription renews for the selected billing period until cancelled. Cancellation stops the next renewal; unless the checkout or applicable law states otherwise, access continues until the end of the already-paid period.
Withdrawal and started digital service
Statutory withdrawal rights and exceptions depend on the customer, service and whether performance began with prior express consent. Where immediate performance is requested, the checkout must collect the legally required information and consent without limiting mandatory consumer rights.
Refund requests
Send cancellation, duplicate-charge, activation-failure or refund requests to [email protected] with the account email and transaction reference. Never send a card number, password or security code.
Refund method and timing
Approved refunds are returned through the original payment method and iyzico payment flow. Processing and card-statement timing may vary by payment institution; statutory deadlines and consumer rights remain reserved.
Service issues and disputes
A failed analysis or temporary interruption does not automatically cancel an active subscription. Contact support first so the issue and applicable remedy can be reviewed; mandatory rights for defective service are not restricted.